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Specialist (w/m/d) Order Management/ Vertragsmanagement

Karlsruhe, GER, Lauf a. d. Pegnitz, GER, Remote, Germany
Full-time
Permanent employee

Short description

Are you a commercially driven all-rounder looking to become part of our Order Management team?
In this role, you will take ownership of the entire Order-to-Cash process, supporting all activities from order intake through to invoicing. As part of our central Order Management team, you will be responsible for supporting multiple entities across our organization and will play a key role in ensuring efficient, accurate, and customer-focused operational processes.

This position can be performed remotely within Germany. To maintain close collaboration and team spirit, we meet in Karlsruhe approximately once per month for team days. If you are based near Karlsruhe or Lauf, we are always happy to see you in the office more frequently.
Your onboarding will take place primarily in Karlsruhe, allowing you to get to know your team and role in person. Therefore, a willingness to be on-site during the onboarding phase is essential.
If this sounds like your next challenge, we'd love to receive your application.

Your mission

Order Processing & Administration

  • Receive, review, and process incoming customer orders
  • Maintain the order book and ensure accurate order documentation
  • Review contracts and monitor time-to-rent metrics
  • Manage the end-to-end order fulfillment process

Contract & Cancellation Management

  • Maintain customer contracts, subscription agreements, and contract amendments
  • Process and confirm customer cancellations and terminations
  • Ensure contract data remains accurate and up to date

Billing & Invoicing

  • Execute billing runs and invoicing processes
  • Support the implementation of annual price adjustments according to company guidelines
  • Ensure accurate and timely invoicing for customers

Third-Party Product Management

  • Handle third-party product orders from order entry through delivery
  • Ensure all orders are processed, fulfilled, and billed correctly and on time

Customer Communication

  • Act as a key contact for customers regarding orders, contracts, invoices, and related inquiries
  • Provide proactive communication on order status and issue resolution
  • Contribute to a high level of customer satisfaction through professional service

Your profile

Professional Experience

  • At least 2-3 years of experience in Order Management, Order Processing, Contract Administration, or a comparable operational role
  • Experience managing complex customer orders and related billing processes
  • Ideally, experience working with subscription-based contracts and recurring revenue models
  • Previous experience in a fast-paced, growth-oriented business environment

Systems & Technical Skills

  • Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
  • Strong experience working with ERP systems, ideally Microsoft Business Central
  • Experience using CRM systems, preferably Microsoft Dynamics
  • Nice to have: Initial experience working with AI-powered tools such as Microsoft Copilot

Education

  • Successfully completed a commercial/business-related vocational qualification or degree

Working Style & Soft Skills

  • Highly detail-oriented with a solution-focused mindset
  • Strong customer service orientation
  • Ability to work independently while collaborating effectively within a team

Language Skills

  • Excellent German and English skills, both written and spoken

Application process

Introductory Call

In a 20-minute conversation with our recruiter, we'll discuss your background, expectations, and the role.

Interview

You will meet the Team Lead and gain deeper insight into the role, day-to-day responsibilities, and relevant topics (remote).

Assignment & Final Discussion

Following the interview, you will receive a practical assignment. We will review the results together on-site and answer any remaining questions about the position and the team.

Benefits

For a full overview of our benefits and perks, please visit our careers page: https://www.stp.one/en/careers
As a European company, some benefits vary by country, but many are available across all locations, including:
  • Annual learning and development budget and clearly defined career paths
  • Employee referral bonus program
  • Mobility benefits, including bike leasing and public transportation subsidies
  • Workation opportunities of up to 30 days per year within the EU
  • Contribution towards computer glasses
  • Tax-free employee benefits
  • Company events and celebrations (summer parties, annual kick-offs, and more)
  • Flexible working models (hybrid, remote work, part-time arrangements, etc.)

Contact details

Ifyouhaveanyquestions,pleasedon'thesitatetoreachouttoourPeople&Cultureteam.

jobs@stp.one

About us

Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work. 
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.

At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.

Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.

What our People can expect 
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.

Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.