Software Trainer (m/f/d) for Law Firm Management Solutions

Remote, Germany, Karlsruhe, DE

Full-time

Permanent employee

Short description

Are you able to translate complex customer needs into clear and practical solutions? Are you eager to successfully implement our products at customer sites through training sessions, coaching, and workshops, while bringing both strong technical expertise and excellent communication skills to the table? Does a legal background complete your profile?
Then we look forward to receiving your application!

Your mission

You will be responsible for our customers in the law firm management segment throughout Germany, primarily serving medium-sized and large law firms. You will manage your own customer portfolio and support clients throughout the entire customer lifecycle, from onboarding to offboarding. You will have the flexibility to organize your workday independently and, in coordination with your clients and team, decide when to allocate your working hours.
The primary focus of your role will be the delivery of software training sessions, coaching, and workshops for customers, mostly in a remote setting.
Your responsibilities will also include:

Analyzing and managing customer needs and requirements
Providing comprehensive support and consulting to customers regarding solutions and processes enabled by our products
Gathering and evaluating customer feedback to drive continuous improvement of products and processes
Supporting the design, preparation, and implementation of software projects
Conducting customer-facing Quarterly Business Reviews (QBRs) in close collaboration with key stakeholders, primarily remotely

Your profile

Completed degree in Information Technology, Law, Business Administration, or a comparable qualification; alternatively, completed vocational training as a Legal Administrative Assistant (Rechtsanwaltsfachangestellte/r) or equivalent.
Previous professional experience in a law firm is highly desirable. You should possess both professional and legal expertise relevant to our customers' field of work.
Experience working with one or more law firm management software solutions.
At least 2 years of professional experience in a comparable role as a Software Trainer, or in similar positions such as (Key) Account Manager, Customer Success Manager, or related customer-facing roles.
Excellent written and spoken German and English skills.

Nice to have:

Initial experience in project management and/or consulting is an advantage.

Your team

Join our Lawyers Business Unit and our Customer Success Team. We're excited to welcome you and grow our team with your skills, experience, and fresh ideas

Our team members are located throughout Germany and work primarily remotely. Workshops and certain customer meetings are also conducted on-siteat client locations,as required and by mutual agreement.

Application process

Getting to Know Each Other
In a brief conversation with one of our recruiters, we will discuss our mutual expectations and get to know each other.
Video Interview
Next, you will meet our Vice President Service & Support and dive deeper into the role, its responsibilities, and relevant professional topics.
Meet the Team
You will have the opportunity to visit our headquarters in Karlsruhe and get to know your future team in person. If preferred, this meeting can also take place virtually.

Final Decision
Following these steps, we will make our final hiring decision.

Benefits

Our full range of benefits and perks will be explained throughout the recruiting process. In the meantime, you can already get a good overview on our career page :https://www.stp.one/en/careers
As a European company,some benefits vary by country. However, the following benefits are available to all employees:

Annual learning and development budget, along with clearly defined career paths
Employee referral bonus program
Mobility benefits, such as bike leasing and subsidies for public transportation
Workation: up to 30 days per year within the EU
Computer glasses for screen-based work
Tax-free employee benefits
Events and company celebrations (summer parties, annual kick-offs, and more)
Flexible working models (hybrid work, remote work, part-time arrangements, etc.)
English language courses for all proficiency levels

Contact details

If you have any questions, please feel free to contact our recruiter.

Isabel Ostwald
E-Mail: jobs@stp.one

About us

Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.

At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.

Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.

What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.

Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.