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Customer Support & Success Manager (m/f/d) – Legal B2B Software, remote, English & Polish speaking

Remote, Germany, Karlsruhe, DE, Katowice, PL (Home Office), Lauf a. d. Pegnitz, DE...
Full-time
Permanent employee

Short description

Shape exceptional customer experiences in Legal Tech 

At Septeo CNEE, we help law firms work smarter through our cloud-based software Amberlo. To support our growing international customer base, we're looking for a Customer Support & Success Specialist who enjoys solving problems, building trusted customer relationships, and making a real impact on the user experience. 

In this role, you'll be the go-to person for customer support, helping users resolve challenges, adopt new features, and get maximum value from our platform. While customer support is at the heart of the role, you'll also contribute to onboarding activities, customer success initiatives, and the continuous improvement of our products and services. 

If you're passionate about customer support, technology, and delivering great service, we'd love to hear from you. 

Your workplace / location:
On-site from one of our office in Germany or 100% remote within Germany

Your mission

  • Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo 
  • Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases 
  • Analyse customer requirements and translate them into practical solutions and recommendations 
  • Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience 
  • Deliver customer training sessions and support users in adopting and making the most of the solution 
  • Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage 
  • Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation 
  • Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

Your profile

  • 3+ years of experience in Customer Support, Customer Success, or SaaS software consulting 
  • Strong troubleshooting and problem-solving skills in customer-facing environments 
  • Technical affinity and confidence working with software solutions and system environments 
  • Experience with CRM and support platforms (e.g. HubSpot, Dynamics, Jira, Zendesk) 
  • Excellent communication skills and a strong customer-centric mindset 
  • Ability to manage priorities independently while collaborating across teams 
  • Fluent English and Polish language skills; German and/or Spanish are a plus 
  • Legal Tech industry experience is an advantage

Application process

  1. Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations. 
  2. Digital Interviews: Next, you’ll meet our manager as well as the team and dive deeper into technical topics and the role itself.

Benefits

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers
As a european company, each country works differently, but some benefits/perks are for all employees: 
  • Learning & Development budget
  • Employee referral bonus
  • Mobility: company bikeleasing, support in public transportation
  • Workation: up to 30 days per year within EU
  • Workplace glasses
  • Tax-free benefits
  • Events & Company celebrations (summer party, annual kick-off,..)
  • Flexible work models
  • English courses for all levels

Contact details

If you have any questions, feel free to reach out to our recruiter:

Alexandra Ferschke 
E-Mail: jobs@stp.one

About us

Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work. 
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.

At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.

Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.

What our People can expect 
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.

Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.