Customer Success & Project Consultant (m/f/d) – Legal Software

Karlsruhe, DE, Remote, Germany

Full-time

Permanent employee

Short description

Do you enjoy supporting customers end-to-end – from initial implementation to long-term success? In this hybrid role, you combine project management, technical support, and customer success to ensure that our legal clients get the most out of our solutions.
As a key interface between customers and internal teams, you drive projects from planning through go-live, resolve technical challenges, and build strong, lasting client relationships.

Sounds like the right challenge for you? Then we’d love to get to know you.

Your workplace / location:
Work at one of our offices in Germany remotely from anywhere in Germany.

Your mission

Take ownership of implementation projects for our software Legal Suite from planning through go-live, including timelines, milestones, and risk management
Analyse client requirements and translate them into concrete system configurations (e.g. data migration, customisation, access setup)
Facilitate customer workshops, gather requirements, and document outcomes for implementation
Coordinate closely with internal teams (development, product, support) to ensure smooth delivery
Resolve complex customer issues in 2nd-level support and provide hands-on solutions
Deliver software training sessions and enable customers to use the solution effectively
Manage your clients throughout the full lifecycle - from onboarding to continuous optimisation
Identify optimisation opportunities and feed insights into product and process improvements
Ensure project progress, quality, and commercial alignment (effort, timelines, invoicing)

Your profile

At least 3 years of professional experience in an international environment in Consulting, Customer Success, Support, Project management, or Training, preferably within the software SaaS and/or Legal Tech industry
Degree in information technology or a comparable qualification; legal background is a plus
Knowledge of project management methods and tools (e.g. Jira, Confluence, Wrike)
Technical affinity (SaaS, data models, ideally SQL or system environments)
Experience with CRM systems (e.g. Salesforce, HubSpot, Dynamics)
Very good German and English skills (French is a plus)
Strong organisational skills and ability to work independently
Customer-focused mindset with strong relationship-building skills
Analytical thinking and pragmatic problem-solving abilities
Strong team player with cross-functional collaboration skills
Willingness to travel occasionally (client visits, coordination with international teams)

Application process

Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations.
Digital Interview: Next, you’ll meet our Manager and dive deeper into technical topics and the role itself.

Benefits

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers.
As a european company, each country works differently, but some benefits/perks are for all employees:

Learning & Development budget
Employee referral bonus
Mobility: company bikeleasing, support in public transportation
Workation: up to 30 days per year within EU
Workplace glasses
Tax-free benefits
Events & Company celebrations (summer party, annual kick-off,..)
Flexible work models
English courses for all levels

Contact details

If you have any questions, feel free to reach out to our recruiter:

Alexandra Ferschke
E-Mail: jobs@stp.one

About us

Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.

At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.

Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.

What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.

Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.