You don’t just want to solve problems - you want to actively contribute to ensuring that our customers can work with powerful products every day?
As part of the Technical Support team for our products Lexolution and Winsolvenz, you’ll be right in the middle of the action: analyzing technical inquiries, finding solutions, collaborating closely with our user support team, and making sure our customers feel well supported.
We look forward to receiving your application!
Your workplace / location:
Either from your home office or from our office in Karlsruhe (Brauerstr. 12, 76135 Karlsruhe, Germany).
Start date:
As soon as possible.
Technical Software Support (m/f/d)
Karlsruhe, DE, Remote, Germany
Full-time
Permanent employee
Short description
Your mission
- Receiving, processing, and resolving incoming technical customer inquiries as well as technical requests from other processes related to our product portfolio
- Maintaining bug/CR applications and the support database
- Supporting customers with required configurations (e.g. template customizations, rights and user management, etc.), if necessary as part of commissioned services
- Acting as a point of contact for colleagues in User Support regarding technical questions and customer-related issues
Your profile
- Trained network, IT, or system administrator, IT specialist, or a comparable background
- You have professional experience in technical customer support, system administration, or a similar role
- You have solid knowledge of Windows-based client-server environments
- You already have initial experience working with and using AI tools such as Microsoft Copilot, Claude, or ChatGPT
- Ideally, you have good knowledge of SQL databases
- You have a strong interest in IT systems and technology, a high level of technical affinity, quick comprehension skills, and the motivation to familiarize yourself with new topics quickly
- Very good written and spoken German and English skills
Your team
You will become part of our support team, which supports our products in the areas of insolvency administration and law firm management software for large commercial law firms in the enterprise segment.
The team currently consists of 10 employees, divided into Technical Support and User Support, including team leadership.
The team currently consists of 10 employees, divided into Technical Support and User Support, including team leadership.
Application process
- Digital introduction: In a 20-minute conversation with our recruiter, we’ll discuss our mutual expectations.
- Digital interview: Afterwards, you’ll meet our Support Team Lead and take a deeper dive into the role and relevant technical topics.
- On-site interview & meeting the team: You’ll visit us at our Karlsruhe office, get to know the team and the day-to-day work environment, and we’ll clarify any remaining open questions.
Benefits
Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers)
As a european company, each country works differently, but some benefits/perks are for all employees:
As a european company, each country works differently, but some benefits/perks are for all employees:
- Learning & Development budget
- Employee referral bonus
- Mobility: company bikeleasing, support in public transportation
- Workation: up to 30 days per year within EU
- Workplace glasses
- Tax-free benefits
- Events & Company celebrations (summer party, annual kick-off,..)
- Flexible work models
- English courses for all levels
Contact details
If you have any questions, feel free to reach out to our recruiter:
Alexandra Ferschke
E-Mail: jobs@stp.one
Alexandra Ferschke
E-Mail: jobs@stp.one
About us
Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.
At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.
Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.
Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.
At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.
Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.
Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.