Do you enjoy creating videos, crafting engaging content, and developing digital learning formats—and want to go beyond content creation to actively help our customers use our products successfully and gain real value?
Are you interested in AI-driven content and excited to contribute to building a modern web academy?
Then we’re looking for you!
Work Location: Remote across Germany | Approximately once per month on-site presence required
(Junior Customer) Success Manager (m/f/d) – Digital Learning, AI & Customer Enablement
Remote, Germany, Karlsruhe, DE, Lauf a. d. Pegnitz, DE, Nordwalde, DE
Full-time
Permanent employee
Short description
Your mission
- Creation and editing of training, product, and onboarding videos
- Development and continuous enhancement of our Web Academy for various products, with a strong focus on customer enablement throughout the customer lifecycle
- Design of learning formats to support customer onboarding and product adoption
- Close collaboration with Customer Success, Support, and Product teams to identify customer needs
- Derivation of content topics based on customer feedback, support requests, and training requirements
- Development of AI-powered video formats and innovative learning content
- Quality assurance and continuous optimization of existing content based on customer feedback and usage data
- Support in delivering customer workshops, training sessions, and webinars
- Creation of catalogs, handouts, and marketing materials for the Web Academy
- Video editing and optimization of video formats
Your profile
- Passion for video creation, content creation, and digital learning formats
- Strong attention to quality and detail
- Structured and independent way of working
- Interest in AI tools and modern content formats, ideally you already have initial experience working with and using AI tools such as Microsoft Copilot, Claude, or ChatGPT
- Initial experience with video editing or content production is a plus
- Optional: legal background or interest in Legal Tech
- Very good German and good English skills, both written and spoken
Application process
- Getting to know each other: In a short conversation with one of our recruiters, we’ll discuss our mutual expectations.
- First interview: You will then meet our VP Customer Service & Support to dive deeper into the role and relevant topics.
- Second interview: You’ll visit us at our headquarters in Karlsruhe and get to know part of your future team (also possible remotely).
Benefits
Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers
As a european company, each country works differently, but some benefits/perks are for all employees:
As a european company, each country works differently, but some benefits/perks are for all employees:
- Learning & Development budget
- Employee referral bonus
- Mobility: company bikeleasing, support in public transportation
- Workation: up to 30 days per year within EU
- Workplace glasses
- Tax-free benefits
- Events & Company celebrations (summer party, annual kick-off,..)
- Flexible work models
- English courses for all levels
Contact details
If you have any questions, feel free to reach out to our recruiter:
Alexandra Ferschke
E-Mail: jobs@stp.one
Alexandra Ferschke
E-Mail: jobs@stp.one
About us
Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.
At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.
Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.
Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.
At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.
Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.
Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.